Why is estimated shipping appearing as $0.00 or is lower than what is expected?

July 11, 2017

Estimated shipping is based on the weight of a product as it is provided in the feeds from the suppliers. ChannelOnline applies the following rules when handling item weights:

  1. System looks for a rate that is most common among suppliers.
    Example: Supplier A and Supplier B have 5 lbs., but Supplier C has 5.5 lbs. The system will use 5 lbs. from Supplier’s A and B as it is the most common.
  2.  If no common weight is found among the suppliers, we take the highest weight.
    Example: Supplier A has 4.75 lbs., Supplier B has 5 lbs., Supplier C has 5.5 lbs; then the system will use 5.5 lbs. from Supplier C as it is the highest.

Sometimes the suppliers will not provide a weight for a part. As a result, the weight is calculated as 0.00 lbs. You can work around this by manually entering your own shipping estimate or adding a manual supplier to the product which has the correct weight.

NOTE: In US everything is expected to be in Lbs.  In Canada and UK it is expected to be in Kgs.