Are there file size limitations on the assets?

No, however there are best practices for file sizes. The recommended initial download maximum file size are listed below:

This is to ensure maximum performance and best user experience.

Can I control who gets the content?

Yes! To limit who can receive your content:

1. Go to Vendor Portal -> Select Manage Partners
2. Select the partners that should not receive content and click Disallow.

Can you support additional or different banner sizes?

Yes, we can. Our platform is only as limited as the content you make available. Please note that new banner sizes will require a content maintenance and succession plan to ensure that when the new banner sizes are introduced to the market, you will need to support that size across all existing campaigns as well.

Does ContentCast support Right-to-Left languages?

Yes. For example, see Inline in Arabic http://cc.cs.1worldsync.com/contentcast/runme/?skey=bfp&zoneId=inline&host=dev-ws.cnetcontent.com&mf=SanDisk&pn=SDSSDHII120GG25&lang=ar-SA&divs=ccs-inline

I need to convert my videos to mp4. Can you help?

There are many free tools available to help convert your videos to mp4. We suggest

Miro Video Converter - http://ftp.osuosl.org/pub/pculture.org/mirovideoconverter/

What Banner Sizes do you support?

See our Campaign Guide - Banner Assets section

What IP addresses need to be added to our firewall for Feeds?

Irvine Office: 170.20.96.0/24

How many locations does 1WorldSync Content Solutions have?

1. San Francisco, California
2. Irvine, California
3. Vevey, Switzerland
4. Moscow, Russia
5. London, UK
6. Beijing, China

We also have remote satellite offices in:

1. Chicago, IL
2. Sydney, Australia
3. Austin, TX
4. Boston, MA
5. Vancouver, Canada
6. Beijing, China
7. France

What EU Countries do you currently syndicate to?

Austria, Denmark, Estonia, Germany, Ireland, Italy, Lithuania, Norway, Portugal, Russian Federation, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Netherlands, Latvia, France, Romania, Greece, Serbia, Czech Republic, Finland, San Marino, Poland & Belgium. For a more up-to-date list, we can provide you with a report.

What future plans or roadmap do you have to support additional languages or countries?

ContentCast has the ability to support unlimited languages and markets when content is available from the manufacturer. CNET is also able to scale the portal languages upon manufacturer request. If the manufacturer requires localization services, CNET can fulfill these services.

Do I have to modify all of my existing content to meet these new accessibility requirements?

No, existing content will not need to be modified to meet these requirements, unless you are making a change or an update to that page/content.  Any manual changes to existing pages go through our manual QA process and the QA Team will check and validate if the page meets the requirements before republishing.

The requirements apply to newly created pages or existing pages that are modified.  If you have a page/content already live and do not make any edits to the content, it will continue to be syndicated as normal unless a modification is requested by a retail partner in order to be compliant with their website.

Does ContentCast support video subtitles or captions?

Yes. Our player supports display of captions when WebVTT or VTT subtitle files are provided along with each video without your automated feed.

Does the ContentCast Platform pass accessibility?

Our inline content templates are compliant against WCAG 2.0 (Level AAA) Guidelines. Please note that 1WorldSync does not maintain, test or validate all content provided by manufacturer feeds or via the Inline Content Builder against WCAG compliance.  You, the manufacturer, are responsible for supplying the information and content to meet accessibility guidelines.

How do I add Closed Captioning to my videos?

YouTube embedded CC is already supported, and will automatically show for the user.

To add CC (Closed Caption) file to an uploaded video:

1. Select an existing video in the content to edit.
2. Select 'Choose Files' under Captions / Subtitles
   
3. Upload the .vtt file
4. Click Save or Apply

How do I add video captions or subtitles?

You will need to provide the URLs to each VTT within your automated XML feed ingested by CNET. Please contact Customer Support to coordinate the retrieval and processing of your VTT caption files as CNET engineering may need to make customizations to your import process.

My content is created automatically from a feed by 1WS. Do the Accessibility changes apply to these?

It does not immediately apply, as these are complex feeds where development work needs to be with the brand and 1WorldSync. However, we are actively working with feed-based brands and will have a separate timeline and deadline for being compliant.

Where can I see a full list of the changes and requirements for Accessibility Compliance?

To see a summary of the changes and requirements please view this document

If you have specific questions or would like to learn more on the topic, you can join our weekly webinar and speak to a member of our team. You can register for the webinar HERE

Why are you making these Accessibility changes?

There are 2 main reasons for us to make these enhancements.

1. It will help brand sales to visually / hearing impaired consumers

If you are not including these accessibility elements in your content, you are effectively not presenting the content to visually / hearing impaired consumers. These are essential to ensure that all consumers are benefiting from the rich content provided by your brand, which is known to increase sales substantially in eCommerce.

2. Protecting our retail partners

More and more of our retail partners are facing legal challenges for displaying pages that are not accessibility compliant. By ensuring the content we pass to them has met the standards, we lower their risk of legal action against them. Many of the major retailers are also now requiring this and will begin turning off rich content that does not meet their standards.

Will I be notified if the content I have built does not meet the new accessibility requirements?

Yes. A member of our support team will contact you if your content does not meet the requirements, explaining specifically what needs correcting or modifying to pass.

Will my pages be taken down if they do not meet accessibility standards?

No. This only affects new pages you create, or if you edit an existing page (the newly edited version cannot be published until it meets the standards).

What are Web Campaigns and Marketing Materials

Web Campaigns are syndicated campaign banners with microsites that launch behind the banner. Unlike the typical banners, it keeps the end-user on your website and does not distract the user by taking them to another site while providing educational material and information to inform the shopper.

Marketing Materials are downloadable assets that are available to use for your own website.

View the Demo!

How to do I change my password?

Changing your password
In order to change your password, you will need to provide your current password, as well as your new password and a confirmation of your new password:

1. Click on your name in the top menu. You must be logged in to access your account.
2. Click on Change your password
3. Enter your Old Password
4. Enter your New Password and Confirm New Password by entering it again.
5. Click Save

Password Policy
Password requires at least 9 characters in length and that at least three of the following four character types are present:

• One or more uppercase letters.
• One or more lowercase letters.
• One or more numbers.
• One or more special characters.

Portal returns a blank page

This occurs if your firewall is blocking access to our portal or if there is a session cookie issue.

Try clearing all cookies for the portal URL and empty cache.  Restart your browser and try again.

What does ‘syndication’ mean?

The term web 'syndication' describes content shared by two (or more) websites. The host website (Content Menu) provides content via an API code "call". Once a content API call is placed in a website's existing HTML code, the piece of content (banner, microsite, etc) will appear on the website. As long as the API call remains on a website, the syndicated content updates automatically. Using syndication allows product companies to share their marketing resources with their channel partners.

What is 1WorldSync’s Privacy Policy?

You can read more about our Privacy Policy and the Terms of Use.

What is Inline Content?

Inline Content is rich content displayed right on a product detail page. lnline Content utilizes a flexible template to accommodate many visual and highly engaging and interactive content such as text, imagery, videos, 360 spins, hotspots, Augmented Reality, and pdf’s to create a product page that best represents product, the brand, while providing the key information shoppers are looking for.

View the Inline Content Demo

360 Spin

The 360 Spin module allows you to build a 360 degree view of your product.

We suggest having at least 12 sequential images to build your 360 spin although the portal will allow you to add up to 50 images.

There are 3 ways to add images:

• Drag and Drop when using the same browser
• Copying/Pasting images URL
• Saving image to local drive and selecting “Choose Files” or using Drag and Drop feature

Supported file types and size:

• .gif, .jpg, .jpeg, and .png
• Max size: 5 MB
• You can add up to 10 gallery images

• Autospin Speed: Allows you to adjust how fast your product is spinning
• Stop the Spin: Allows you to set how long your product should spin for
• Reverse: Allows you to change the direction in which your product is spinning
• Clear All: Allows you to delete all of your images

Once you are done adding images and adjusting settings, click Apply.

Documents

Adding Documents

You can add documents in your product page, such as:

• User manuals
• Brochures
• White papers
• Quick guides

3 ways to add documents:

• Document URL
• From your local drive
• Drag and drop from local drive

Supported file types and size:

• .pdf
• Max size: 20MB
• You can add up to 10 documents

Note: These documents cannot contain MSRPs.

Edit the Title

Edit the title to name your page.

The title of your product as it will be shown on your landing page. The title is internal to the portal and will not be visible in syndication.

Choose the same title as you will enter in the overview section or use a prefered internal naming convention.

Best Practice:

Use the same title as will be used in the overview section.

Features

Please refrer to our complete Inline Content Builder Feature guide here - https://help.1worldsync.com/contentcast/guide/inline-content-builder-quick-start-guide/#Features

Features – Overlays

Features - Overlays

Gallery

Adding Images

There are 3 ways to add images:

• Drag and Drop when using same browser
• Copying/Pasting images URL
• Saving image to local drive and selecting “Choose Files” or using Drag and Drop feature

Supported file types and size:

• .gif, .jpg, .jpeg, and .png
• Max size: 5 MB
• You can add up to 10 gallery images

Once you have uploaded your images, you can add alt/text or a description by clicking on the pencil icon. Clicking on the pencil icon is also how you would delete an image.

You can reorganize your gallery by hovering over each image and dragging it in the prefered order.

Hotspots

Hotspots are interactive icons placed over an image when clicked on displays a callout highlighting key product features. Use any image of your choice and then enrich it with points of interest and in-depth information about the details depicted. The following are configurable:

• The number of hotspots
  
• The placement of each hotspot on the main image
• The associated popup content

How do I add Closed Captioning to my videos?

YouTube embedded CC is already supported, and will automatically show for the user.

To add CC (Closed Caption) file to an uploaded video:

1. Select an existing video in the content to edit.
2. Select 'Choose Files' under Captions / Subtitles
   
3. Upload the .vtt file
4. Click Save or Apply

How do I add superscript and subscript formatting to my feature titles?

Because the titles don't use a WYSIWYG editor, you will need to include the HTML tags around the text. For example:

• Superscript: World's most powerful product ^Disclaimer
• Subscript: World's most powerful product _Disclaimer

How do I copy an Inline page to another market?

1. Go to Inline Content Builder 

2. Select all the pages or SKUs that you want to copy

3. In the Actions menu -> choose Copy to Locale and select the new market.

Please note that this creates a copy and any edits or modifications will require updating both copies.

My content isn’t appearing anywhere

There are various reasons why your content may not show. Read below for the possible reasons and steps to take to troubleshoot:

• Verify the inline content sku status is set to "Live". If you have submitted a product change, it will be placed into the QA status and requires our Quality Control team to review changes before they are live.
• Once the inline content status is set to Live, it takes 30 minutes to propagate to our global CDN network.
• Verify the manufacturer part number being used to request the content, has been properly added to the mapped part numbers list.

Overview

1. Click the pencil icon to edit “New Inline Content”. This is your internal title for the portal. It will not be displayed in syndication.
2. Enter the title you want to see in syndication
3. Enter the text you want to see in syndication
4. Basic formatting options available*
5. Click the "Add Image" icon to add image
6. When done, click "Apply"

*Our content inherits partner styling for native look and feel

Videos

Adding Videos

There are two ways to add videos:

• Saving video to local drive and selecting “Choose Files” or using Drag and Drop feature
• Using YouTube or hosted video URLs

Supported video file types and size:

• .mp4 (Recommended), .flv, YouTube
• Max size: 200 MB
• You can add up to 10 videos

Closed Captioning

YouTube embedded CC is already supported, and will automatically show for the user.

To add CC to an uploaded video:

1. Select an existing video in the content to edit.
2. Select 'Choose Files' under Captions / Subtitles
3. Upload the .vtt file
   

Information on the VTT format can be found here: https://w3c.github.io/webvtt/

Closed Caption Tools:

• HTML5 Video Caption Maker
• http://www.youtube.com - can autogenerate Closed Caption files

*Known limitation: Closed Captions are not enabled by default. User has to click the CC icon in the player controls. Auto-enabled will be added in a future release.

Content not appearing on specific retailer sites

• Inline Content may not appear by default for Retail partners that are listed under the Premium Partners section of the Inline Content Builder.  This means that a certain approval process or sales transaction may need to occur for that Retailer.
• The Retailer may also not be properly integrated or calling the ContentCast service for the particular category, SKU or locale.
• Also make sure the SKU or page is not being restricted in the Partner Publishing Rules section

Contact Support and provide the following information so that we can assist you:

• The Retailer's Product Page URL link 
• The Manufacturer Part Number and GTIN (or UPCEAN)
• The page or content URL within the Inline Content Builder.

Does ContentCast support video subtitles or captions?

Yes. Our player supports display of captions when WebVTT or VTT subtitle files are provided along with each video without your automated feed.

What is Inline Content?

Inline Content is rich content displayed right on a product detail page. lnline Content utilizes a flexible template to accommodate many visual and highly engaging and interactive content such as text, imagery, videos, 360 spins, hotspots, Augmented Reality, and pdf’s to create a product page that best represents product, the brand, while providing the key information shoppers are looking for.

View the Inline Content Demo

What is your Quality Control process for new content?

Data Integration and Workflow:
Our integration process automatically checks incoming and outgoing files for data integrity, valid html, and custom validations defined by the specific syndication project. Updates/changes at sku level can be rendered as a report for review. CNET can check for inappropriate content or text matches however the manufacturer is responsible for the accuracy of the content.

Management of exceptions:
In the event that a large amount of content has changed and requires manual review, using our automated delta check process (review of source files from delta checks on category and item-level content), a representative sample of content is chosen for human review. Sampling rates are based upon achieving a reasonable accuracy level that ensures content is properly converted without a high impact to the time required to move the lot to production. Content selected for sampling is based upon the historical layers of the creation process (before & after), takes into account any changes in backend code releases, and is reviewed by multiple team members to maximize consistency and minimize any errors related to review by a single individual. Should the content update exceed the acceptable error threshold, the content is then isolated for review by the QA lead, and any issues are communicated back to the appropriate internal or external sources for necessary rework and reprocessing.

What languages are supported for syndicated content?

ContentCast is a multi-lingual syndication platform that is only limited by the availability of localized assets. We support ALL languages when content is available.

We currently syndicate campaigns worldwide in: English, German, French, Spanish, Latin American Spanish, Italian, Portuguese, Brazilian Portuguese, Danish, Dutch, Swedish, Norwegian, Polish, Czech, Turkish, Russian, Korean, Japanese, Simplified Chinese, Traditional Chinese, Bulgarian, Estonian, Greek, Croatian, Latvian, Lithuanian, Hungarian, Romanian, Slovakian, Slovenian, Serbian, Ukrainian.

The partner portals are also multi-lingual. English, French and German are supported by default and additional languages are available based on requirements and agreement.

"Automatic" shown for Last Modified by user?

Automatic will be listed as the Last Modified By user if:

1. You have an automated feed that is processed.
2. When we've done a bulk content optimization or migration. Ex: CdnDomainChangingTool
3. When skus are automatically unpublished due to expiration dates or account deactivation.

Ads are appearing on my YouTube videos!

This will occur when your YouTube account and videos have Monetization enabled. Go to https://www.youtube.com/account_monetization to disable the ads for each video.

Can I add multiple carousel blocks within a sku?

Yes, but make sure to not add them one below the other as it will be distracting for users.

Can I build content for products outside of CE/IT or DataSource?

Yes. The Inline Content Builder does not restrict content to specific types of products or categories. We designed the tool to be flexible and to work for ANY product that uses an identifier.

Can I build customized content for a specific retailer or partner?

Yes, if the retailer partner has a custom part number or identifier that is specific to them, you can build the customized content for the partner and assign the retailer-specific part number to the content.

Can I include content links to more product information or tools in my product page?

We do not allow outside linking from product pages as this is one of the baseline agreements with our syndication partners that we will not do this. Adding outside content links can lead webtraffic away from a partners' website so any content must be hosted within the page itself.

Can I reference or use hyperlinks or URLs to information on an external site?

Inserting hyperlinks or references to external sites are not permitted within the content you build.

Pages are QA’d and verified before they are published, so any content that contains hyperlinks or externally hosted content will not be published and may delay content going live.

Can I use HTML content when I am building a page?

You can use text that is wrapped in HTML formatting tags (such as bold, italics, line breaks, paragraph breaks), however the only formatting that will be recognized are those that are supported in the portal.

Fonts can only be formatted to italic, bold and underline but the font itself cannot be changed and the default fonts of the retailer site are used. This ensures all the content delivered into the retailer pages are consistent with the look and feel of the site.

Content not appearing on specific retailer sites

• Inline Content may not appear by default for Retail partners that are listed under the Premium Partners section of the Inline Content Builder.  This means that a certain approval process or sales transaction may need to occur for that Retailer.
• The Retailer may also not be properly integrated or calling the ContentCast service for the particular category, SKU or locale.
• Also make sure the SKU or page is not being restricted in the Partner Publishing Rules section

Contact Support and provide the following information so that we can assist you:

• The Retailer's Product Page URL link 
• The Manufacturer Part Number and GTIN (or UPCEAN)
• The page or content URL within the Inline Content Builder.

Do I have to modify all of my existing content to meet these new accessibility requirements?

No, existing content will not need to be modified to meet these requirements, unless you are making a change or an update to that page/content.  Any manual changes to existing pages go through our manual QA process and the QA Team will check and validate if the page meets the requirements before republishing.

The requirements apply to newly created pages or existing pages that are modified.  If you have a page/content already live and do not make any edits to the content, it will continue to be syndicated as normal unless a modification is requested by a retail partner in order to be compliant with their website.

Does ContentCast support video subtitles or captions?

Yes. Our player supports display of captions when WebVTT or VTT subtitle files are provided along with each video without your automated feed.

Does the ContentCast Platform pass accessibility?

Our inline content templates are compliant against WCAG 2.0 (Level AAA) Guidelines. Please note that 1WorldSync does not maintain, test or validate all content provided by manufacturer feeds or via the Inline Content Builder against WCAG compliance.  You, the manufacturer, are responsible for supplying the information and content to meet accessibility guidelines.

Does the Syndication service support https?

Yes. If the pages on your company website are served securely using HTTPS, the script automatically detects the correct protocol.

How are the video thumbnails generated?

When using a YouTube video URL, the platform uses the same video thumbnail as generated on YouTube.com.

How can I get access to the Content Builder?

You will first need to register for the Vendor portal. If you already have a portal account and don't see the Vendor Portal option, please contact Customer Service and provide the email address used for registration for further assistance.

How can I get access to the Inline Content Builder?

You will first need to register for the Vendor portal, select Manufacturer for the Partner Type.  Upon completing the registration, our Customer Service will review and approve access before you are able to access the Vendor Portal.

If you already have a portal account and don't see the Vendor Portal option, please contact Customer Service and provide the email address used for registration for further assistance.

How can I share a preview link to unpublished content?

There are a variety of ways to share a link to the inline content even when unpublished:

1. If the person you wish to share the content has access to the Inline Content Builder, we recommend that you copy the URL of the SKU you are editing.
2. If the person does not have access to the Inline Content Builder:
   1. Provide a link to a retailer's product page and add &ccs_publish=stage to the end of the URL.
   2. Access the content directly such as https://ws.cs.1worldsync.com/bfp/page/inline?mf=logitech&pn=915-000251&lang=en-US&nocache=1&publish=$stage
      1. You will need to replace the values for mf, pn and lang.

How do carousels render on mobile?

We've optimized the carousel block to be mobile friendly. Autoplay of slides is disabled by default on mobile and user can swipe left or right to view the slides.

How do I add Closed Captioning to my videos?

YouTube embedded CC is already supported, and will automatically show for the user.

To add CC (Closed Caption) file to an uploaded video:

1. Select an existing video in the content to edit.
2. Select 'Choose Files' under Captions / Subtitles
   
3. Upload the .vtt file
4. Click Save or Apply

How do I add superscript and subscript formatting to my feature titles?

Because the titles don't use a WYSIWYG editor, you will need to include the HTML tags around the text. For example:

• Superscript: World's most powerful product ^Disclaimer
• Subscript: World's most powerful product _Disclaimer

How do I add video captions or subtitles?

You will need to provide the URLs to each VTT within your automated XML feed ingested by CNET. Please contact Customer Support to coordinate the retrieval and processing of your VTT caption files as CNET engineering may need to make customizations to your import process.

How do I copy an Inline page to another market?

1. Go to Inline Content Builder 

2. Select all the pages or SKUs that you want to copy

3. In the Actions menu -> choose Copy to Locale and select the new market.

Please note that this creates a copy and any edits or modifications will require updating both copies.

How do I remove a product from syndication?

It’s easy to remove a product from its live status. Simply change the product status back to Draft and save. The product will immediately stop syndicating onto partner sites.

How does this differ from a DAM (Digital Asset Management System)?

ContentCast is a cloud-like extension of your DAM.    You continue to manage your assets within your DAM but you use ContentCast to immediately distribute your content to 1WorldSync's centralized partner network.

How many images do I need to create a 360 Spin?

The minimum number of images required is 8, however, we recommend 12 or even 24 for the best experience and smoothest rotation that will best showcase your product.

How many slides can I add within a carousel block?

There is no limit to the number of slides you can add. However our recommendation is to add anywhere between 3-5 slides.

How to bulk import part numbers to a page?

The Part Number input field accepts a comma separated list of part numbers. To easily convert your Excel list of part numbers to comma-separated list, follow the steps below:

1. Go to https://convert.town/column-to-comma-separated-list
2. Copy your part numbers from the excel column into the left input
3. Copy and paste the comma-separated list into the Part Number field in the Vendor Inline Content Builder

My content is created automatically from a feed by 1WS. Do the Accessibility changes apply to these?

It does not immediately apply, as these are complex feeds where development work needs to be with the brand and 1WorldSync. However, we are actively working with feed-based brands and will have a separate timeline and deadline for being compliant.

My content isn’t appearing anywhere

There are various reasons why your content may not show. Read below for the possible reasons and steps to take to troubleshoot:

• Verify the inline content sku status is set to "Live". If you have submitted a product change, it will be placed into the QA status and requires our Quality Control team to review changes before they are live.
• Once the inline content status is set to Live, it takes 30 minutes to propagate to our global CDN network.
• Verify the manufacturer part number being used to request the content, has been properly added to the mapped part numbers list.

My video shows as blank?

This can occur if you've converted a video from one format to a new format with the incorrect encoding or video codecs. Try a different format or codec.

Product Q&A Module

1WorldSync's Vendor Inline Content Builder provides you an easy to use user interface to build product FAQ's that enables you as a brand to:

• Educate your shoppers and address their product related FAQs by syndicating a Q&A block as part of your inline content.
• Establish trust by showing the shoppers that you understand the challenges they face and how you can help
• Improve customer service by answering common questions and save time and money by reducing the return rate of your products

Features

• Collapsible Accordion-style Product Q&A
• Support for all rich content layouts (not just text). Include imagery or videos to be more visual & descriptive in your answers!
  • Text Only
  • Media Left/Right with Text
  • Media only
  • Background Image/Video with Text overlay
• Simple & Intuitive interface for the FAQ builder
• Mobile-friendly
• 508 Complaint

Steps to build an FAQ block

Step 1: Click the 'Product Q&A' module icon to add a new FAQ block

Step 2: Select one of the supported layouts for the first FAQ and click OK

Step 3: If "Text Only" layout was selected, enter the question in the Title field and provide the answer in the Text area section

Mandatory Fields

Irrespective of the chosen layout, the "Title" field is mandatory for all FAQ's.

Step 4: Click on the green plus icon on the left to add more FAQ's

Step 5: Repeat steps 2-4 and click Apply when you've added all the FAQ's

Best Practices

1. Research what your shoppers really want to know and organize those questions and answers logically. This will create an overall better user experience.
2. Order your questions logically, starting with basic common questions and progressing to more complex issues.
3. Add images and video to your FAQ page when appropriate. Sometimes visuals answer the question faster and more concisely than words.
4. Keep the FAQ section up-to-date, adding new questions as they arise and updating the answers to existing questions if necessary.
5. Do not include external links in your answers as they will be navigate the shoppers away from the partner's website.

Video duration appears as 0:00?

This occurs if you've uploaded videos before Video Duration was supported.  To update your video durations, you can either re-upload the video in the Inline Content Builder or update the products in your automated feeds.

What content elements/layouts are supported within the carousel?

The builder currently supports Media Left, Media Right, Text Only, Media Only (Image or Video), Overlay Right, Overlay Center and Overlay Left.

What file types and sizes are supported for images?

Images can easily be added using the Inline Content builder by dragging and dropping, copying and saving images to the local drive and selecting ‘choose file’.

Supported file types and size include:

• .gif, .jpg, .jpeg, .png, and .webp
• Max size: 5 MB
• You can add up to 10 gallery images

What files types and sizes are supported for video?

Video can be easily added by saving the video to the local drive and selecting ‘choose files’ or by using the drag and drop feature. You can also use video URLs with YouTube or hosted video.

Supported video file types and size include:

• .mp4 (Recommended) and YouTube. Flash videos (.flv) are not recommended due to browser security and compatibility.
• Max size: 50 MB
• You can add up to 10 videos

We highly recommend mp4 format as it is the most versatile for web and cross-platform friendly. Flash videos will not work on certain mobile platforms.

What happens if the service goes down? Will it affect partner websites?

The service will not provide any performance or visual impact to a website when the service is not available. The ContentCast syndication service is a low risk implementation so that if the servers or services were to ever go down, the service will fail gracefully (quietly) and simply return no content. It will not affect the appearance of your website. No Red X's or broken images will be shown. No errors will become visible to the end-customer or client.

What is "Status" and what do they mean?

• Draft – This is the default starting status while you are actively building the content.
• For Review – This is the status that is applied to a product when either you need your internal team to review or if our QA Team have identified an issue that has prevented the content from being allowed to be published.
• For Publish – This is the status you should set the product to when you have completed the build and are ready for QA to review and publish to the live site.

What is a carousel?

Carousels are like slideshows, in that they display only a portion of their content at any one time. They are typically content blocks containing images, text or both and can be static or rotating. In either case some content is hidden to be revealed by user action or the rotation script in time.

What is ideal frames per second setting and spin time for 360s?

This depends on how many images you are uploading and what your preference is regarding the speed and the rotation duration, so it is often wise to test this and tweak accordingly.

A good starting point for the Frames per second setting is 5.

For a slower rotation decrease the frames per second and for a faster rotation increase the frames per second.

What is Scheduled Publishing?

Scheduled Publishing allows you to set a Start and End date the content will be published. This is useful if you are doing a series of edits to specific pages but do not wish to publish until you have finished, or to coincide with a pre-determined launch date.

What is the appropriate file format for 360s?

Use lossless PNG format when possible.

What is the maximum video size I can upload?

The maximum allowed size is 50MB however we do not recommend anything larger than 30MB video. Please remember that the content uploaded is intended for web syndication on partner websites and must remain optimized for fast web delivery. See Inline Content Specifications Guide for more information.

What is the recommended layout for my content?

A good layout is different for every manufacturer but we find that layouts where the images alternate on each side of the page with relevant content near the image are the most compelling. We also find use of video is highly attractive to users, so if available it’s a great asset to include in your syndication. We recommend maximum of 10 images and 5 videos per product to ensure optimized performance. The more assets delivered to the product page will result in slower page load times. If you have products that have hundreds of images and videos per sku, choose the right content that matters. A shopper will not watch 10 videos before they click the buy button.

What languages are supported for syndicated content?

ContentCast is a multi-lingual syndication platform that is only limited by the availability of localized assets. We support ALL languages when content is available.

We currently syndicate campaigns worldwide in: English, German, French, Spanish, Latin American Spanish, Italian, Portuguese, Brazilian Portuguese, Danish, Dutch, Swedish, Norwegian, Polish, Czech, Turkish, Russian, Korean, Japanese, Simplified Chinese, Traditional Chinese, Bulgarian, Estonian, Greek, Croatian, Latvian, Lithuanian, Hungarian, Romanian, Slovakian, Slovenian, Serbian, Ukrainian.

The partner portals are also multi-lingual. English, French and German are supported by default and additional languages are available based on requirements and agreement.

What types of content are supported?

1WorldSync Inline Content is designed to host marketing assets such as:

• marketing text
• images
• videos (MP4 & YouTube)
• hotspots
• 360 spins
• carousels
• comparison tables
• documents
• Augmented Reality / 3D Models

We recommend to use your manufacturer website as a source for content as this is typically the most reliable source for accuracy of information and ensures you have content usage rights.

What types of documents should I host in my product page?

You can easily add documents in your product page such as user manuals, brochures, white papers, quick start guides via document URL, from your local drive or by dragging and dropping.

Supported file types and size:

• .pdf
• Max size 20MB
• You can add up to 5 documents

Note: These documents cannot contains MSRPs or pricing of any sort.

Where can I see a full list of the changes and requirements for Accessibility Compliance?

To see a summary of the changes and requirements please view this document

If you have specific questions or would like to learn more on the topic, you can join our weekly webinar and speak to a member of our team. You can register for the webinar HERE

Why are you making these Accessibility changes?

There are 2 main reasons for us to make these enhancements.

1. It will help brand sales to visually / hearing impaired consumers

If you are not including these accessibility elements in your content, you are effectively not presenting the content to visually / hearing impaired consumers. These are essential to ensure that all consumers are benefiting from the rich content provided by your brand, which is known to increase sales substantially in eCommerce.

2. Protecting our retail partners

More and more of our retail partners are facing legal challenges for displaying pages that are not accessibility compliant. By ensuring the content we pass to them has met the standards, we lower their risk of legal action against them. Many of the major retailers are also now requiring this and will begin turning off rich content that does not meet their standards.

Why can’t I add a Comparison Table?

At least one saved Part Number is required before you are able to add a Comparison Table. To proceed, please add a Part number for the inline sku in the area shown below:

Why can’t I immediately publish changes to partners?

As we highly value our customers, we enforce strict security and quality measures to ensure that all content published through our platform is properly reviewed for any vulgarity or nudity. Once you submit a sku, our quality team reviews the content and will publish it live after approval.

Why don’t I see a Publish button?

The inline content needs at least one part number added in order to publish.

Why is my content set to ‘For Review’ status?

If you see that your content has been set to “For Review” status in the portal, it is because our QA Team have identified either an issue with the content (copy, images, video) or there is a violation of the publishing rules (for example you have utilized a YouTube video or content contains hyperlinks).

You will be provided feedback on why the content has been set to this status to allow you to edit as required and then resubmit for approval.

Will I be notified if the content I have built does not meet the new accessibility requirements?

Yes. A member of our support team will contact you if your content does not meet the requirements, explaining specifically what needs correcting or modifying to pass.

Will my pages be taken down if they do not meet accessibility standards?

No. This only affects new pages you create, or if you edit an existing page (the newly edited version cannot be published until it meets the standards).

Can 3rd party served content be included in the ContentCast services?

No, CNET must host all the content for the following reasons:

1. Performance and Availability - We are unable to monitor performance and availability on 3rd party sites.
2. Security Risks - We are also not able to prevent any security breaches when the content is served on 3rd party servers. In the event that a 3rd party replaces the content with obscene or inappropriate content, we cannot automatically detect the changes or auto scan previously reviewed content.
3. Security Certificates - We have no control in the event the 3rd party services are not able to serve secured content or HTTPS content in the event their certificate expires.

Does ContentCast offer Hosted Services to Manufacturers?

No, ContentCast does not offer Hosted Services to Manufacturers. ContentCast Offers hosted services to retailers on behalf of the manufacturers.

If a Manufacturer signs a ContentCast agreement can they use the syndication service on their own sites?

No. The syndication agreement is different from the ContentCast manufacturer agreement. In order to syndicate content from the ContentCast system the party must accept the terms of the click wrap.

What if the party wants to negotiate the terms of the click wrap?

The ContentCast service is provided for free when the click wrap is completed. When any party wishes to negotiate the terms of the click wrap CNET will need to decide if the terms are still favorable or if the terms require compensation.

What is the ROI or benefit of syndication?

Partners who have participated in Marketing Syndication have shown:

• On Average: 34% more revenue per quarter
• Growing at 5X the average of non-participating partners

What services does ContentCast offer to Manufacturers?

ContentCast offers Manufacturers:

1. the extraction, translation and loading of their product content into our retailer syndication platform.
2. Real-time syndication of
   1. Brand Showcases
   2. Logo & Cross-sell Recommendations
   3. Explore Product Tours
   4. Rich Inline Content
   5. Campaign Banner and marketing syndication
   6. Downloadable Asset Repository
3. ContentCast then offers Manufacturers secondary services such as reporting, content approval, etc.

What services does ContentCast offer to Retailers/Distributors?

ContentCast offers hosting and content syndication services to retailers/distributors. Retailers work with ContentCast to get a line of code for their website which delivers content that is designed to support the sales process. The hosting web services relationship is between CNET and the Retailer.

Who hosts the files?

CNET

Why did you chose Microsoft Azure?

1. Faster support TAT
2. Less outages
3. Better performance

http://virtualizationreview.com/articles/2013/02/19/azure-bests-amazon-s3/Files/

Do you gather any personally identifiable data (PII), E.g. name, address, phone, email, photo, IP address?

• IP address is collected as part of the web server (for debugging purposes) and reporting logs but is anonymous (i.e. cannot be tied back to a specific user)
• Name, phone and email address entered as part of our lead gen Contact Us form is passed through an email system to the designated partner contact without being stored in 1WorldSync systems.

At no point is performance data ever combined with PII data. The end-user performance data captured is anonymous as it does not collect any PII information such as name, email, phone, etc.

Do you share the data with third-parties?

Unless required by law, the metrics regarding the content performance are provided back to the partner using the service, content providers and manufacturers. The data is never sold or shared with any outside agency.

How is the data used?

The data is used to provide the services requested by the partners and owners of the content. The metrics regarding the content performance such as products requested, content impressions and interactions are provided back to the partner using the service, content providers and manufacturers. No personally identifiable information of the shoppers are ever shared with anyone.

What are the cookie names and respective expiry times?

1. t_sid
   1. Value:unique id generated by 1WorldSync's internal systems.
   2. Use: This is used to track user navigation during a particular session.
   3. Lifetime: current active session
2. t_rnd2
   1. Value: random number within [1..255] range.
   2. Use: This cookie is set for all partners but only used when a partner is setup/configured for A/B testing.
   3. Lifetime: one month
3. ccs_video_cart
   1. If the partner has hook-level setting 'EnableAddToCartInVideo = true' then after playing a video the shopper will be asked to add a product to cart.
   2. This cookie 'ccs_video_cart' is used to remember shopper's choice, i.e. if the shopper clicked "No" to add the product to cart then this will be stored in this cookie so we don't suggest it next time.
   3. IMPORTANT: this cookie is only relevant for partners who are configured for this feature ('EnableAddToCartInVideo = true')
   4. Lifetime: session

What information is collected during the Portal registration process?

We collect Company and Contact information. Retailers who register in the ContentCast portal provide basic company and contact information:

• Name
• Company
• Address
• Phone
• Email
• Website URL.

Additional company or contact information is voluntary.

What is 1WorldSync’s Privacy Policy?

You can read more about our Privacy Policy and the Terms of Use.

What other information is collected via the JavaScript?

1. 1. Web Server logs (IIS)

      The logs are anonymous and contains the following fields:

      1. Time
      2. IP Address (last octet is anonymized)
      3. UserAgent

   2. Reporting events

      ContentCast uses tracking to collect basic web analytics within scope of the content served from our platform.

      1. Timestamps
      2. Session ID (Auto-generated)
      3. User Agent (Browser Version, OS version, IP Address (last octet is anonymized))
      4. Site Referral URL
      5. Retailer Subscriber Key as assigned by 1WorldSync
      6. Requested Product Information (Manufacturer Name, Manufacturer Part Number and UPC/EAN as voluntarily sent by the retailer)
      7. Requested Locale/Market
      8. Content interaction metrics (events such as requests, context, content impressions, asset interactions, video plays)

   3. Contact Us and Gated Content forms (applicable only if you are syndicating Web Campaigns and Brand Showcases)

We pass-through the lead generation form information entered in the 'Contact Us' form and transmits it to the partner via email. 1WorldSync does not
store any of this information.

Where is the data stored?

The data is stored on multiple fault-tolerant Microsoft Azure instances (stacks) in the US and EU.

Content not appearing on specific retailer sites

• Inline Content may not appear by default for Retail partners that are listed under the Premium Partners section of the Inline Content Builder.  This means that a certain approval process or sales transaction may need to occur for that Retailer.
• The Retailer may also not be properly integrated or calling the ContentCast service for the particular category, SKU or locale.
• Also make sure the SKU or page is not being restricted in the Partner Publishing Rules section

Contact Support and provide the following information so that we can assist you:

• The Retailer's Product Page URL link 
• The Manufacturer Part Number and GTIN (or UPCEAN)
• The page or content URL within the Inline Content Builder.

Does ContentCast support video subtitles or captions?

Yes. Our player supports display of captions when WebVTT or VTT subtitle files are provided along with each video without your automated feed.

What is Inline Content?

Inline Content is rich content displayed right on a product detail page. lnline Content utilizes a flexible template to accommodate many visual and highly engaging and interactive content such as text, imagery, videos, 360 spins, hotspots, Augmented Reality, and pdf’s to create a product page that best represents product, the brand, while providing the key information shoppers are looking for.

View the Inline Content Demo

What is your Quality Control process for new content?

Data Integration and Workflow:
Our integration process automatically checks incoming and outgoing files for data integrity, valid html, and custom validations defined by the specific syndication project. Updates/changes at sku level can be rendered as a report for review. CNET can check for inappropriate content or text matches however the manufacturer is responsible for the accuracy of the content.

Management of exceptions:
In the event that a large amount of content has changed and requires manual review, using our automated delta check process (review of source files from delta checks on category and item-level content), a representative sample of content is chosen for human review. Sampling rates are based upon achieving a reasonable accuracy level that ensures content is properly converted without a high impact to the time required to move the lot to production. Content selected for sampling is based upon the historical layers of the creation process (before & after), takes into account any changes in backend code releases, and is reviewed by multiple team members to maximize consistency and minimize any errors related to review by a single individual. Should the content update exceed the acceptable error threshold, the content is then isolated for review by the QA lead, and any issues are communicated back to the appropriate internal or external sources for necessary rework and reprocessing.

What languages are supported for syndicated content?

ContentCast is a multi-lingual syndication platform that is only limited by the availability of localized assets. We support ALL languages when content is available.

We currently syndicate campaigns worldwide in: English, German, French, Spanish, Latin American Spanish, Italian, Portuguese, Brazilian Portuguese, Danish, Dutch, Swedish, Norwegian, Polish, Czech, Turkish, Russian, Korean, Japanese, Simplified Chinese, Traditional Chinese, Bulgarian, Estonian, Greek, Croatian, Latvian, Lithuanian, Hungarian, Romanian, Slovakian, Slovenian, Serbian, Ukrainian.

The partner portals are also multi-lingual. English, French and German are supported by default and additional languages are available based on requirements and agreement.

How is 1WorldSync able to rapidly deploy our content to the channel?

1WorldSync has over 1300+ retailers, distributors, e-tailers and resellers currently integrated with our syndication service. For these partners, we are able to immediately turn on the new content once loaded.

How would 1WorldSync work with the Manufacturer and its Partners for onboarding?

1WorldSync employs multiple parallel rollouts. For example:

• Manufacturer provides 1WorldSync with the partner lists and its target or key accounts.
• 1WorldSync develops a marketing communication plan based on a proven framework and will coordinate with the Manufacturer.
• Manufacturer PAM communication, training, goal setting and PAM driven onboarding
• Weekly conf calls with manufacturer and PAMs
• Partner Email communications
• Partner Phone campaigns
• CS Sales teams will drive and promote the manufacturer content and gain buy in.
• Web-based promotions on 1WS Content Solutions and Manufacturer marketing websites
• Social marketing
• Onsite partner visits for key accounts
• Tradeshow, Conference and Convention marketing
• Integration support by CS Support team
• FAQs and Integration Documentation provided by CS

What language support does 1WorldSync offer for email and phone support?

• English
• German
• Spanish
• Russian
• French
• Italian
• Chinese - Mandarin
• Chinese - Cantonese

Are the reporting dashboards available when data is being refreshed?

There will be a 30 minute downtime between 7:30-9:30PM PST every Monday.   

Can I export a particular chart or table?

Use the “Dashlet” icon on top right within each chart/table which allows you to export either as a PDF or an Excel document

Can I export the dashboard?

Yes, use the export icon on the top right menu that allows you to export the current view as a PDF

How do I navigate between the different dashboard views?

Use the folder icon available on the top right menu to view and selecting the specific report

How frequently is the reporting data refreshed?

The data is aggregated and refreshed once a week, every Monday around 7PM PST

How is the average interaction rate calculated?

It is the average interactions count per impression that has more than one interaction. Sum of interactions / Impressions that triggered an interaction

How is the interaction rate calculated?

Rate of impression with any interactions. Impressions triggered any interaction / Sum of Impressions

Is there a custom date range filter?

Not currently

What filters are available?

Depending on the report you are currently on, you may see the below filters

• Year
• Month
• Partner
• Product
• Program
• Country
• Language

What is classified an interaction?

any user interaction with rich content. For example, clicking/hovering an image in the media gallery, clicking video play button etc.

What is Viewport?

Viewport metric in the 1WorldSync Reporting represents how many times the content comes into view on the user's screen.

Viewport Rate is the calculated percentage.

What reporting dashboards are available?

Three views are currently available

1. Overview - Provides an executive overview with ability to filter by Year, Month, Partner, Country & Language
2. Inline Traffic by Partner - View inline content impressions and interaction stats broken out by Partner
3. Inline Traffic by SKU - View inline content impressions and detailed interaction stats broken out by Sku

What reporting data is available for YouTube videos?

We can currently track all play/stop interactions.

What type of reporting data is available?

ContentCast Partners can access their reporting metrics by logging into the portal and clicking the Reporting tab. There are number reports available that can tell you the content impressions, traffic, popular product trends and content interaction rates.

When was the reporting data last refreshed?

The last refreshed date is available In the ‘Overview’ tab on the bottom right

Do you use Change Management Control?

Yes.

Are CCS Server stacks and colos SAS 70 – Type II Compliant or Certified?

Yes.

Are there any 3rd parties involved with ContentCast Services?

All technology, training, support is provided by CNET Content Solutions, a division of CBS Interactive, no other third party involvement. Custom development of the content or assets may be sourced by a vendor's 3rd party agency however they will not have any direct access to the servers or code base.

ContentCast Security Statement

See ContentCast Security Statement for additional information.

Do you gather any personally identifiable data (PII), E.g. name, address, phone, email, photo, IP address?

• IP address is collected as part of the web server (for debugging purposes) and reporting logs but is anonymous (i.e. cannot be tied back to a specific user)
• Name, phone and email address entered as part of our lead gen Contact Us form is passed through an email system to the designated partner contact without being stored in 1WorldSync systems.

At no point is performance data ever combined with PII data. The end-user performance data captured is anonymous as it does not collect any PII information such as name, email, phone, etc.

Do you perform background checks on personnel that have access to the data and systems?

Yes. CBSi performs background checks on all personnel that require security clearance.

Do you share the data with third-parties?

Unless required by law, the metrics regarding the content performance are provided back to the partner using the service, content providers and manufacturers. The data is never sold or shared with any outside agency.

Do you use Change Management Control?

Yes.

Do your systems have physical access controls?

Yes. All access is approved, recorded by management and supervised at all times.

Does CCS support Encryption-At-Rest?

Yes.

Does you have a formal process for threat and vulnerability checks?

Yes, CBSi and CBS have an extensive vulnerability detection and remediation capabilities as well as a threat intelligence unit to detect and respond to threats. The assessments are performed by a third party to ensure an unbiased review.

How is the data used?

The data is used to provide the services requested by the partners and owners of the content. The metrics regarding the content performance such as products requested, content impressions and interactions are provided back to the partner using the service, content providers and manufacturers. No personally identifiable information of the shoppers are ever shared with anyone.

How often are back-ups executed?

Daily.

How often are the CCS Security Policies reviewed?

Annually.

How often are vulnerability checks performed?

Vulnerability scans are executed quarterly.

Is CCS ISO27001 certified?

Our technology platforms: Microsoft Azure platform and our BIRST reporting platforms are ISO27001 certified.

What are the cookie names and respective expiry times?

1. t_sid
   1. Value:unique id generated by 1WorldSync's internal systems.
   2. Use: This is used to track user navigation during a particular session.
   3. Lifetime: current active session
2. t_rnd2
   1. Value: random number within [1..255] range.
   2. Use: This cookie is set for all partners but only used when a partner is setup/configured for A/B testing.
   3. Lifetime: one month
3. ccs_video_cart
   1. If the partner has hook-level setting 'EnableAddToCartInVideo = true' then after playing a video the shopper will be asked to add a product to cart.
   2. This cookie 'ccs_video_cart' is used to remember shopper's choice, i.e. if the shopper clicked "No" to add the product to cart then this will be stored in this cookie so we don't suggest it next time.
   3. IMPORTANT: this cookie is only relevant for partners who are configured for this feature ('EnableAddToCartInVideo = true')
   4. Lifetime: session

What information is collected during the Portal registration process?

We collect Company and Contact information. Retailers who register in the ContentCast portal provide basic company and contact information:

• Name
• Company
• Address
• Phone
• Email
• Website URL.

Additional company or contact information is voluntary.

What is 1WorldSync’s Privacy Policy?

You can read more about our Privacy Policy and the Terms of Use.

What other information is collected via the JavaScript?

1. 1. Web Server logs (IIS)

      The logs are anonymous and contains the following fields:

      1. Time
      2. IP Address (last octet is anonymized)
      3. UserAgent

   2. Reporting events

      ContentCast uses tracking to collect basic web analytics within scope of the content served from our platform.

      1. Timestamps
      2. Session ID (Auto-generated)
      3. User Agent (Browser Version, OS version, IP Address (last octet is anonymized))
      4. Site Referral URL
      5. Retailer Subscriber Key as assigned by 1WorldSync
      6. Requested Product Information (Manufacturer Name, Manufacturer Part Number and UPC/EAN as voluntarily sent by the retailer)
      7. Requested Locale/Market
      8. Content interaction metrics (events such as requests, context, content impressions, asset interactions, video plays)

   3. Contact Us and Gated Content forms (applicable only if you are syndicating Web Campaigns and Brand Showcases)

We pass-through the lead generation form information entered in the 'Contact Us' form and transmits it to the partner via email. 1WorldSync does not
store any of this information.

What PII Data does ContentCast Collect?

Retailers that subscribe to the ContentCast System provide basic contact information, Name, Company, Phone, Email. This PII data is provided by the retailer to CNET and is covered by the ContentCast click wrap. The Manufacturer is not party to this relationship. Manufacturers who wish to use our portal also provide basic contact information.

What reporting data does ContentCast Collect?

• Portal Company and Contact Info - Retailers & Manufacturers who register in the ContentCast portal provide basic company and contact information: Name, Company, Address, Phone, Email and Website URL. Additional company or contact information is voluntary.
• End-user data via Script - ContentCast uses tracking and cookies to collect basic web analytics.
  • Timestamps
  • Session ID
  • User Agent (Browser Version, OS version, IP Address)
  • Site referral URL
  • Retailer Subscriber Key as assigned by CNET
  • Product IDs (Manufacturer Name, Manufacturer Part Number)
  • Requested Locale/Market
  • content interaction metrics (events such as requests, context, content impessions, asset interactions
• Cookie-based tracking (requires Partner agreement) - We collect as much information as the retailer is willing to share
  • Add-to-Cart Events and Qty
  • Product MSRP
  • Product Sell Price
  • Product Title
  • UPC/EAN
  • Breadcrumb or category level

At no point is performance data ever combined with PII data. The end-user performance data captured is anonymous as it does not collect any PII information such as name, email, phone, etc.

What type of physical access controls are in place?

All Microsoft Azure Data Centers maintain state-of-the art physical security, including 24x7x365 surveillance, security card, environmental protections and extensive secure access policies.

Where is the data stored?

The data is stored on multiple fault-tolerant Microsoft Azure instances (stacks) in the US and EU.

Where is the data stored?

We have fault-tolerant instances (stacks) in the US and EU.

Who owns the PII and data in ContentCast?

CNET owns all PII and data in the ContentCast platform? The PII data is provided to CNET by retailers who subscribe to our service. The service provides content from multiple manufacturers and it is impossible to tell if a particular retailer is agreeing to the terms for only a specific manufacturer.

Indexing Inline Content & Duplicate Content

Is JavaScript Content Indexed: Bing no, Google yes at times.

Per Bing:"The technology used on your website can sometimes prevent Bingbot from being able to find your content. Rich media (Flash, JavaScript, etc.) can lead to Bing not being able to crawl through navigation, or not see content embedded in a webpage. To avoid any issue, you should consider implementing a down-level experience which includes the same content elements and links as your rich version does. This will allow anyone (Bingbot) without rich media enabled to see and interact with your website." - http://www.bing.com/webmaster/help/webmaster-guidelines-30fba23a

Per Google: The yes answer shows direction the no answer is still their official mantra.

Yes: "Traditionally, we were only looking at the raw textual content that we’d get in the HTTP response body and didn't really interpret what a typical browser running JavaScript would see. When pages that have valuable content rendered by JavaScript started showing up, we weren’t able to let searchers know about it, which is a sad outcome for both searchers and webmasters." - http://googlewebmastercentral.blogspot.com.es/2014/05/understanding-web-pages-better.html

In order to solve this problem, we decided to try to understand pages by executing JavaScript. It’s hard to do that at the scale of the current web, but we decided that it’s worth it. We have been gradually improving how we do this for some time. In the past few months, our indexing system has been rendering a substantial number of web pages more like an average user’s browser with JavaScript turned on."

No: "Google Custom Search can't index content contained in JavaScript. The general rule for making sure that a web page can be indexed by Google is to ensure that all of the text that needs to be indexed is visible in a text-based browser, or a browser with JavaScript turned off." - https://support.google.com/customsearch/answer/72366?hl=en

Will Duplicate Content Hurt my Search Rankings: No.

Google may just ignore the duplicate content. “I wouldn’t stress about this unless the content that you have duplicated is spammy or keyword stuffing.” - http://searchengineland.com/googles-matt-cutts-duplicate-content-wont-hurt-you-unless-it-is-spammy-167459 - Matt Cutts at Google.

Per Google "Duplicate content on a site is not grounds for action on that site unless it appears that the intent of the duplicate content is to be deceptive and manipulate search engine results." - https://support.google.com/webmasters/answer/66359?hl=en

Content not appearing on specific retailer sites

• Inline Content may not appear by default for Retail partners that are listed under the Premium Partners section of the Inline Content Builder.  This means that a certain approval process or sales transaction may need to occur for that Retailer.
• The Retailer may also not be properly integrated or calling the ContentCast service for the particular category, SKU or locale.
• Also make sure the SKU or page is not being restricted in the Partner Publishing Rules section

Contact Support and provide the following information so that we can assist you:

• The Retailer's Product Page URL link 
• The Manufacturer Part Number and GTIN (or UPCEAN)
• The page or content URL within the Inline Content Builder.

Portal returns a blank page

This occurs if your firewall is blocking access to our portal or if there is a session cookie issue.

Try clearing all cookies for the portal URL and empty cache.  Restart your browser and try again.

How do I add users?

Once you have access to your account, you can setup and invite additional users to your account via the user admin section.

Click Admin -> Manage Users

To add a new user under your company profile, click Add User. You will then see an Add User dialog asking for the email address of the new user that you wish to invite:

Click OK to send the email invitation to the new user.

How to do I change my password?

Changing your password
In order to change your password, you will need to provide your current password, as well as your new password and a confirmation of your new password:

1. Click on your name in the top menu. You must be logged in to access your account.
2. Click on Change your password
3. Enter your Old Password
4. Enter your New Password and Confirm New Password by entering it again.
5. Click Save

Password Policy
Password requires at least 9 characters in length and that at least three of the following four character types are present:

• One or more uppercase letters.
• One or more lowercase letters.
• One or more numbers.
• One or more special characters.

Are the reporting dashboards available when data is being refreshed?

There will be a 30 minute downtime between 7:30-9:30PM PST every Monday.   

How do I access the Vendor Reporting dashboards?

1. Login to the Portal
2. click on the “Reporting” tab to load the most recent dashboards.

How is the average interaction rate calculated?

It is the average interactions count per impression that has more than one interaction. Sum of interactions / Impressions that triggered an interaction

How is the interaction rate calculated?

Rate of impression with any interactions. Impressions triggered any interaction / Sum of Impressions

Reporting shows "No data was returned. Try changing filters."

"No data was returned. Try changing filters." will appear when you have no reporting metrics available based on the current criteria.

1. Try removing all filters.
2. If you have no filters applied, this means that we have yet to receive any requests or impressions for your account. This can happen if you have a fairly new account.
   1. If you have a link to a partner site where your content is properly appearing but not seeing metrics, please Contact Support
   2. If you don't have any partners live with your content yet, we recommend executing some marketing campaigns on your website or via email campaigns to attract more partners.

What has changed with the new Reporting dashboards?

We’ve built the new dashboards from the ground up.

1. Significant performance improvements
2. A brand new look and feel based on reporting best practices allowing you to quickly view high level stats and the option to drill down to a per partner or per sku level
3. More responsive
4. Ability to export reporting data to Excel or PDF
5. You can now switch from chart view to table view easily

What is Viewport?

Viewport metric in the 1WorldSync Reporting represents how many times the content comes into view on the user's screen.

Viewport Rate is the calculated percentage.

When was the reporting data last refreshed?

The last refreshed date is available In the ‘Overview’ tab on the bottom right

"Automatic" shown for Last Modified by user?

Automatic will be listed as the Last Modified By user if:

1. You have an automated feed that is processed.
2. When we've done a bulk content optimization or migration. Ex: CdnDomainChangingTool
3. When skus are automatically unpublished due to expiration dates or account deactivation.

360 Spin

The 360 Spin module allows you to build a 360 degree view of your product.

We suggest having at least 12 sequential images to build your 360 spin although the portal will allow you to add up to 50 images.

There are 3 ways to add images:

• Drag and Drop when using the same browser
• Copying/Pasting images URL
• Saving image to local drive and selecting “Choose Files” or using Drag and Drop feature

Supported file types and size:

• .gif, .jpg, .jpeg, and .png
• Max size: 5 MB
• You can add up to 10 gallery images

• Autospin Speed: Allows you to adjust how fast your product is spinning
• Stop the Spin: Allows you to set how long your product should spin for
• Reverse: Allows you to change the direction in which your product is spinning
• Clear All: Allows you to delete all of your images

Once you are done adding images and adjusting settings, click Apply.

Ads are appearing on my YouTube videos!

This will occur when your YouTube account and videos have Monetization enabled. Go to https://www.youtube.com/account_monetization to disable the ads for each video.

Are the reporting dashboards available when data is being refreshed?

There will be a 30 minute downtime between 7:30-9:30PM PST every Monday.   

Can I add multiple carousel blocks within a sku?

Yes, but make sure to not add them one below the other as it will be distracting for users.

Can I build content for products outside of CE/IT or DataSource?

Yes. The Inline Content Builder does not restrict content to specific types of products or categories. We designed the tool to be flexible and to work for ANY product that uses an identifier.

Can I build customized content for a specific retailer or partner?

Yes, if the retailer partner has a custom part number or identifier that is specific to them, you can build the customized content for the partner and assign the retailer-specific part number to the content.

Can I include content links to more product information or tools in my product page?

We do not allow outside linking from product pages as this is one of the baseline agreements with our syndication partners that we will not do this. Adding outside content links can lead webtraffic away from a partners' website so any content must be hosted within the page itself.

Can I reference or use hyperlinks or URLs to information on an external site?

Inserting hyperlinks or references to external sites are not permitted within the content you build.

Pages are QA’d and verified before they are published, so any content that contains hyperlinks or externally hosted content will not be published and may delay content going live.

Can I use HTML content when I am building a page?

You can use text that is wrapped in HTML formatting tags (such as bold, italics, line breaks, paragraph breaks), however the only formatting that will be recognized are those that are supported in the portal.

Fonts can only be formatted to italic, bold and underline but the font itself cannot be changed and the default fonts of the retailer site are used. This ensures all the content delivered into the retailer pages are consistent with the look and feel of the site.

Content not appearing on specific retailer sites

• Inline Content may not appear by default for Retail partners that are listed under the Premium Partners section of the Inline Content Builder.  This means that a certain approval process or sales transaction may need to occur for that Retailer.
• The Retailer may also not be properly integrated or calling the ContentCast service for the particular category, SKU or locale.
• Also make sure the SKU or page is not being restricted in the Partner Publishing Rules section

Contact Support and provide the following information so that we can assist you:

• The Retailer's Product Page URL link 
• The Manufacturer Part Number and GTIN (or UPCEAN)
• The page or content URL within the Inline Content Builder.

Do I have to modify all of my existing content to meet these new accessibility requirements?

No, existing content will not need to be modified to meet these requirements, unless you are making a change or an update to that page/content.  Any manual changes to existing pages go through our manual QA process and the QA Team will check and validate if the page meets the requirements before republishing.

The requirements apply to newly created pages or existing pages that are modified.  If you have a page/content already live and do not make any edits to the content, it will continue to be syndicated as normal unless a modification is requested by a retail partner in order to be compliant with their website.

Do you use Change Management Control?

Yes.

Documents

Adding Documents

You can add documents in your product page, such as:

• User manuals
• Brochures
• White papers
• Quick guides

3 ways to add documents:

• Document URL
• From your local drive
• Drag and drop from local drive

Supported file types and size:

• .pdf
• Max size: 20MB
• You can add up to 10 documents

Note: These documents cannot contain MSRPs.

Does ContentCast support video subtitles or captions?

Yes. Our player supports display of captions when WebVTT or VTT subtitle files are provided along with each video without your automated feed.

Does the ContentCast Platform pass accessibility?

Our inline content templates are compliant against WCAG 2.0 (Level AAA) Guidelines. Please note that 1WorldSync does not maintain, test or validate all content provided by manufacturer feeds or via the Inline Content Builder against WCAG compliance.  You, the manufacturer, are responsible for supplying the information and content to meet accessibility guidelines.

Does the Syndication service support https?

Yes. If the pages on your company website are served securely using HTTPS, the script automatically detects the correct protocol.

Edit the Title

Edit the title to name your page.

The title of your product as it will be shown on your landing page. The title is internal to the portal and will not be visible in syndication.

Choose the same title as you will enter in the overview section or use a prefered internal naming convention.

Best Practice:

Use the same title as will be used in the overview section.

Features

Please refrer to our complete Inline Content Builder Feature guide here - https://help.1worldsync.com/contentcast/guide/inline-content-builder-quick-start-guide/#Features

Features – Overlays

Features - Overlays

Gallery

Adding Images

There are 3 ways to add images:

• Drag and Drop when using same browser
• Copying/Pasting images URL
• Saving image to local drive and selecting “Choose Files” or using Drag and Drop feature

Supported file types and size:

• .gif, .jpg, .jpeg, and .png
• Max size: 5 MB
• You can add up to 10 gallery images

Once you have uploaded your images, you can add alt/text or a description by clicking on the pencil icon. Clicking on the pencil icon is also how you would delete an image.

You can reorganize your gallery by hovering over each image and dragging it in the prefered order.

Hotspots

Hotspots are interactive icons placed over an image when clicked on displays a callout highlighting key product features. Use any image of your choice and then enrich it with points of interest and in-depth information about the details depicted. The following are configurable:

• The number of hotspots
  
• The placement of each hotspot on the main image
• The associated popup content

How are the video thumbnails generated?

When using a YouTube video URL, the platform uses the same video thumbnail as generated on YouTube.com.

How can I get access to the Content Builder?

You will first need to register for the Vendor portal. If you already have a portal account and don't see the Vendor Portal option, please contact Customer Service and provide the email address used for registration for further assistance.

How can I get access to the Inline Content Builder?

You will first need to register for the Vendor portal, select Manufacturer for the Partner Type.  Upon completing the registration, our Customer Service will review and approve access before you are able to access the Vendor Portal.

If you already have a portal account and don't see the Vendor Portal option, please contact Customer Service and provide the email address used for registration for further assistance.

How can I share a preview link to unpublished content?

There are a variety of ways to share a link to the inline content even when unpublished:

1. If the person you wish to share the content has access to the Inline Content Builder, we recommend that you copy the URL of the SKU you are editing.
2. If the person does not have access to the Inline Content Builder:
   1. Provide a link to a retailer's product page and add &ccs_publish=stage to the end of the URL.
   2. Access the content directly such as https://ws.cs.1worldsync.com/bfp/page/inline?mf=logitech&pn=915-000251&lang=en-US&nocache=1&publish=$stage
      1. You will need to replace the values for mf, pn and lang.

How do carousels render on mobile?

We've optimized the carousel block to be mobile friendly. Autoplay of slides is disabled by default on mobile and user can swipe left or right to view the slides.

How do I access the Vendor Reporting dashboards?

1. Login to the Portal
2. click on the “Reporting” tab to load the most recent dashboards.

How do I add Closed Captioning to my videos?

YouTube embedded CC is already supported, and will automatically show for the user.

To add CC (Closed Caption) file to an uploaded video:

1. Select an existing video in the content to edit.
2. Select 'Choose Files' under Captions / Subtitles
   
3. Upload the .vtt file
4. Click Save or Apply

How do I add superscript and subscript formatting to my feature titles?

Because the titles don't use a WYSIWYG editor, you will need to include the HTML tags around the text. For example:

• Superscript: World's most powerful product ^Disclaimer
• Subscript: World's most powerful product _Disclaimer

How do I add users?

Once you have access to your account, you can setup and invite additional users to your account via the user admin section.

Click Admin -> Manage Users

To add a new user under your company profile, click Add User. You will then see an Add User dialog asking for the email address of the new user that you wish to invite:

Click OK to send the email invitation to the new user.

How do I add video captions or subtitles?

You will need to provide the URLs to each VTT within your automated XML feed ingested by CNET. Please contact Customer Support to coordinate the retrieval and processing of your VTT caption files as CNET engineering may need to make customizations to your import process.

How do I copy an Inline page to another market?

1. Go to Inline Content Builder 

2. Select all the pages or SKUs that you want to copy

3. In the Actions menu -> choose Copy to Locale and select the new market.

Please note that this creates a copy and any edits or modifications will require updating both copies.

How do I remove a product from syndication?

It’s easy to remove a product from its live status. Simply change the product status back to Draft and save. The product will immediately stop syndicating onto partner sites.

How does this differ from a DAM (Digital Asset Management System)?

ContentCast is a cloud-like extension of your DAM.    You continue to manage your assets within your DAM but you use ContentCast to immediately distribute your content to 1WorldSync's centralized partner network.

How is 1WorldSync able to rapidly deploy our content to the channel?

1WorldSync has over 1300+ retailers, distributors, e-tailers and resellers currently integrated with our syndication service. For these partners, we are able to immediately turn on the new content once loaded.

How is the average interaction rate calculated?

It is the average interactions count per impression that has more than one interaction. Sum of interactions / Impressions that triggered an interaction

How is the interaction rate calculated?

Rate of impression with any interactions. Impressions triggered any interaction / Sum of Impressions

How many images do I need to create a 360 Spin?

The minimum number of images required is 8, however, we recommend 12 or even 24 for the best experience and smoothest rotation that will best showcase your product.

How many slides can I add within a carousel block?

There is no limit to the number of slides you can add. However our recommendation is to add anywhere between 3-5 slides.

How to bulk import part numbers to a page?

The Part Number input field accepts a comma separated list of part numbers. To easily convert your Excel list of part numbers to comma-separated list, follow the steps below:

1. Go to https://convert.town/column-to-comma-separated-list
2. Copy your part numbers from the excel column into the left input
3. Copy and paste the comma-separated list into the Part Number field in the Vendor Inline Content Builder

How would 1WorldSync work with the Manufacturer and its Partners for onboarding?

1WorldSync employs multiple parallel rollouts. For example:

• Manufacturer provides 1WorldSync with the partner lists and its target or key accounts.
• 1WorldSync develops a marketing communication plan based on a proven framework and will coordinate with the Manufacturer.
• Manufacturer PAM communication, training, goal setting and PAM driven onboarding
• Weekly conf calls with manufacturer and PAMs
• Partner Email communications
• Partner Phone campaigns
• CS Sales teams will drive and promote the manufacturer content and gain buy in.
• Web-based promotions on 1WS Content Solutions and Manufacturer marketing websites
• Social marketing
• Onsite partner visits for key accounts
• Tradeshow, Conference and Convention marketing
• Integration support by CS Support team
• FAQs and Integration Documentation provided by CS

My content is created automatically from a feed by 1WS. Do the Accessibility changes apply to these?

It does not immediately apply, as these are complex feeds where development work needs to be with the brand and 1WorldSync. However, we are actively working with feed-based brands and will have a separate timeline and deadline for being compliant.

My content isn’t appearing anywhere

There are various reasons why your content may not show. Read below for the possible reasons and steps to take to troubleshoot:

• Verify the inline content sku status is set to "Live". If you have submitted a product change, it will be placed into the QA status and requires our Quality Control team to review changes before they are live.
• Once the inline content status is set to Live, it takes 30 minutes to propagate to our global CDN network.
• Verify the manufacturer part number being used to request the content, has been properly added to the mapped part numbers list.

My video shows as blank?

This can occur if you've converted a video from one format to a new format with the incorrect encoding or video codecs. Try a different format or codec.

Overview

1. Click the pencil icon to edit “New Inline Content”. This is your internal title for the portal. It will not be displayed in syndication.
2. Enter the title you want to see in syndication
3. Enter the text you want to see in syndication
4. Basic formatting options available*
5. Click the "Add Image" icon to add image
6. When done, click "Apply"

*Our content inherits partner styling for native look and feel

Product Q&A Module

1WorldSync's Vendor Inline Content Builder provides you an easy to use user interface to build product FAQ's that enables you as a brand to:

• Educate your shoppers and address their product related FAQs by syndicating a Q&A block as part of your inline content.
• Establish trust by showing the shoppers that you understand the challenges they face and how you can help
• Improve customer service by answering common questions and save time and money by reducing the return rate of your products

Features

• Collapsible Accordion-style Product Q&A
• Support for all rich content layouts (not just text). Include imagery or videos to be more visual & descriptive in your answers!
  • Text Only
  • Media Left/Right with Text
  • Media only
  • Background Image/Video with Text overlay
• Simple & Intuitive interface for the FAQ builder
• Mobile-friendly
• 508 Complaint

Steps to build an FAQ block

Step 1: Click the 'Product Q&A' module icon to add a new FAQ block

Step 2: Select one of the supported layouts for the first FAQ and click OK

Step 3: If "Text Only" layout was selected, enter the question in the Title field and provide the answer in the Text area section

Mandatory Fields

Irrespective of the chosen layout, the "Title" field is mandatory for all FAQ's.

Step 4: Click on the green plus icon on the left to add more FAQ's

Step 5: Repeat steps 2-4 and click Apply when you've added all the FAQ's

Best Practices

1. Research what your shoppers really want to know and organize those questions and answers logically. This will create an overall better user experience.
2. Order your questions logically, starting with basic common questions and progressing to more complex issues.
3. Add images and video to your FAQ page when appropriate. Sometimes visuals answer the question faster and more concisely than words.
4. Keep the FAQ section up-to-date, adding new questions as they arise and updating the answers to existing questions if necessary.
5. Do not include external links in your answers as they will be navigate the shoppers away from the partner's website.

Reporting shows "No data was returned. Try changing filters."

"No data was returned. Try changing filters." will appear when you have no reporting metrics available based on the current criteria.

1. Try removing all filters.
2. If you have no filters applied, this means that we have yet to receive any requests or impressions for your account. This can happen if you have a fairly new account.
   1. If you have a link to a partner site where your content is properly appearing but not seeing metrics, please Contact Support
   2. If you don't have any partners live with your content yet, we recommend executing some marketing campaigns on your website or via email campaigns to attract more partners.

Video duration appears as 0:00?

This occurs if you've uploaded videos before Video Duration was supported.  To update your video durations, you can either re-upload the video in the Inline Content Builder or update the products in your automated feeds.

Videos

Adding Videos

There are two ways to add videos:

• Saving video to local drive and selecting “Choose Files” or using Drag and Drop feature
• Using YouTube or hosted video URLs

Supported video file types and size:

• .mp4 (Recommended), .flv, YouTube
• Max size: 200 MB
• You can add up to 10 videos

Closed Captioning

YouTube embedded CC is already supported, and will automatically show for the user.

To add CC to an uploaded video:

1. Select an existing video in the content to edit.
2. Select 'Choose Files' under Captions / Subtitles
3. Upload the .vtt file
   

Information on the VTT format can be found here: https://w3c.github.io/webvtt/

Closed Caption Tools:

• HTML5 Video Caption Maker
• http://www.youtube.com - can autogenerate Closed Caption files

*Known limitation: Closed Captions are not enabled by default. User has to click the CC icon in the player controls. Auto-enabled will be added in a future release.

What content elements/layouts are supported within the carousel?

The builder currently supports Media Left, Media Right, Text Only, Media Only (Image or Video), Overlay Right, Overlay Center and Overlay Left.

What file types and sizes are supported for images?

Images can easily be added using the Inline Content builder by dragging and dropping, copying and saving images to the local drive and selecting ‘choose file’.

Supported file types and size include:

• .gif, .jpg, .jpeg, .png, and .webp
• Max size: 5 MB
• You can add up to 10 gallery images

What files types and sizes are supported for video?

Video can be easily added by saving the video to the local drive and selecting ‘choose files’ or by using the drag and drop feature. You can also use video URLs with YouTube or hosted video.

Supported video file types and size include:

• .mp4 (Recommended) and YouTube. Flash videos (.flv) are not recommended due to browser security and compatibility.
• Max size: 50 MB
• You can add up to 10 videos

We highly recommend mp4 format as it is the most versatile for web and cross-platform friendly. Flash videos will not work on certain mobile platforms.

What happens if the service goes down? Will it affect partner websites?

The service will not provide any performance or visual impact to a website when the service is not available. The ContentCast syndication service is a low risk implementation so that if the servers or services were to ever go down, the service will fail gracefully (quietly) and simply return no content. It will not affect the appearance of your website. No Red X's or broken images will be shown. No errors will become visible to the end-customer or client.

What has changed with the new Reporting dashboards?

We’ve built the new dashboards from the ground up.

1. Significant performance improvements
2. A brand new look and feel based on reporting best practices allowing you to quickly view high level stats and the option to drill down to a per partner or per sku level
3. More responsive
4. Ability to export reporting data to Excel or PDF
5. You can now switch from chart view to table view easily

What is "Status" and what do they mean?

• Draft – This is the default starting status while you are actively building the content.
• For Review – This is the status that is applied to a product when either you need your internal team to review or if our QA Team have identified an issue that has prevented the content from being allowed to be published.
• For Publish – This is the status you should set the product to when you have completed the build and are ready for QA to review and publish to the live site.

What is a carousel?

Carousels are like slideshows, in that they display only a portion of their content at any one time. They are typically content blocks containing images, text or both and can be static or rotating. In either case some content is hidden to be revealed by user action or the rotation script in time.

What is ideal frames per second setting and spin time for 360s?

This depends on how many images you are uploading and what your preference is regarding the speed and the rotation duration, so it is often wise to test this and tweak accordingly.

A good starting point for the Frames per second setting is 5.

For a slower rotation decrease the frames per second and for a faster rotation increase the frames per second.

What is Scheduled Publishing?

Scheduled Publishing allows you to set a Start and End date the content will be published. This is useful if you are doing a series of edits to specific pages but do not wish to publish until you have finished, or to coincide with a pre-determined launch date.

What is the appropriate file format for 360s?

Use lossless PNG format when possible.

What is the maximum video size I can upload?

The maximum allowed size is 50MB however we do not recommend anything larger than 30MB video. Please remember that the content uploaded is intended for web syndication on partner websites and must remain optimized for fast web delivery. See Inline Content Specifications Guide for more information.

What is the recommended layout for my content?

A good layout is different for every manufacturer but we find that layouts where the images alternate on each side of the page with relevant content near the image are the most compelling. We also find use of video is highly attractive to users, so if available it’s a great asset to include in your syndication. We recommend maximum of 10 images and 5 videos per product to ensure optimized performance. The more assets delivered to the product page will result in slower page load times. If you have products that have hundreds of images and videos per sku, choose the right content that matters. A shopper will not watch 10 videos before they click the buy button.

What is Viewport?

Viewport metric in the 1WorldSync Reporting represents how many times the content comes into view on the user's screen.

Viewport Rate is the calculated percentage.

What language support does 1WorldSync offer for email and phone support?

• English
• German
• Spanish
• Russian
• French
• Italian
• Chinese - Mandarin
• Chinese - Cantonese

What languages are supported for syndicated content?

ContentCast is a multi-lingual syndication platform that is only limited by the availability of localized assets. We support ALL languages when content is available.

We currently syndicate campaigns worldwide in: English, German, French, Spanish, Latin American Spanish, Italian, Portuguese, Brazilian Portuguese, Danish, Dutch, Swedish, Norwegian, Polish, Czech, Turkish, Russian, Korean, Japanese, Simplified Chinese, Traditional Chinese, Bulgarian, Estonian, Greek, Croatian, Latvian, Lithuanian, Hungarian, Romanian, Slovakian, Slovenian, Serbian, Ukrainian.

The partner portals are also multi-lingual. English, French and German are supported by default and additional languages are available based on requirements and agreement.

What types of content are supported?

1WorldSync Inline Content is designed to host marketing assets such as:

• marketing text
• images
• videos (MP4 & YouTube)
• hotspots
• 360 spins
• carousels
• comparison tables
• documents
• Augmented Reality / 3D Models

We recommend to use your manufacturer website as a source for content as this is typically the most reliable source for accuracy of information and ensures you have content usage rights.

What types of documents should I host in my product page?

You can easily add documents in your product page such as user manuals, brochures, white papers, quick start guides via document URL, from your local drive or by dragging and dropping.

Supported file types and size:

• .pdf
• Max size 20MB
• You can add up to 5 documents

Note: These documents cannot contains MSRPs or pricing of any sort.

When was the reporting data last refreshed?

The last refreshed date is available In the ‘Overview’ tab on the bottom right

Where can I see a full list of the changes and requirements for Accessibility Compliance?

To see a summary of the changes and requirements please view this document

If you have specific questions or would like to learn more on the topic, you can join our weekly webinar and speak to a member of our team. You can register for the webinar HERE

Why are you making these Accessibility changes?

There are 2 main reasons for us to make these enhancements.

1. It will help brand sales to visually / hearing impaired consumers

If you are not including these accessibility elements in your content, you are effectively not presenting the content to visually / hearing impaired consumers. These are essential to ensure that all consumers are benefiting from the rich content provided by your brand, which is known to increase sales substantially in eCommerce.

2. Protecting our retail partners

More and more of our retail partners are facing legal challenges for displaying pages that are not accessibility compliant. By ensuring the content we pass to them has met the standards, we lower their risk of legal action against them. Many of the major retailers are also now requiring this and will begin turning off rich content that does not meet their standards.

Why can’t I add a Comparison Table?

At least one saved Part Number is required before you are able to add a Comparison Table. To proceed, please add a Part number for the inline sku in the area shown below:

Why can’t I immediately publish changes to partners?

As we highly value our customers, we enforce strict security and quality measures to ensure that all content published through our platform is properly reviewed for any vulgarity or nudity. Once you submit a sku, our quality team reviews the content and will publish it live after approval.

Why don’t I see a Publish button?

The inline content needs at least one part number added in order to publish.

Why is my content set to ‘For Review’ status?

If you see that your content has been set to “For Review” status in the portal, it is because our QA Team have identified either an issue with the content (copy, images, video) or there is a violation of the publishing rules (for example you have utilized a YouTube video or content contains hyperlinks).

You will be provided feedback on why the content has been set to this status to allow you to edit as required and then resubmit for approval.

Will I be notified if the content I have built does not meet the new accessibility requirements?

Yes. A member of our support team will contact you if your content does not meet the requirements, explaining specifically what needs correcting or modifying to pass.

Will my pages be taken down if they do not meet accessibility standards?

No. This only affects new pages you create, or if you edit an existing page (the newly edited version cannot be published until it meets the standards).