ChannelOnline Supplier Set Up Instructions

There are four types of suppliers in ChannelOnline:

1. Supported suppliers (addressed here, wholesalers that ChannelOnline is pre-integrated with)
2. Custom suppliers (suppliers that ChannelOnline is not integrated with)
3. Contract suppliers (which aren’t really suppliers but simply price and availability files for specific end customer contracts)
4. Archived suppliers (record of suppliers that have been deactivated)

Supported Suppliers List

ChannelOnline is pre-integrated with the following suppliers:

• Accortec
• Accutech Data
• Arbitech
• Arlington Industries
• Arrow ECS (discontinued)
• B2X Global
• Black Box Corporation
• BlueStar
• Climb Channel Solutions
• Core 3 Technologies
• D&H
• Dell Premier / Catalog
• Douglas Stewart
• Essendant
• Exertis (Stampede Global)
• HM Cragg
• Ingram Micro
• Jenne, Inc.
• PNH Technology
• ScanSource
• Supplies Network
• Synergy Associates
• TD SYNNEX (Tech Data)

Integration Levels

There are three levels of integration for supported suppliers.

1. Basic product and price file uploads (typically daily; but can vary by supplier)
2. Real-time electronic price and availability checks that can be manually conducted at the product page and document level.
3. Electronic ordering. Submit a purchase order from the ChannelOnline electronically to the supplier and receive shipping and tracking updates

For up to date information on support levels refer to http://channelonline.com/suppliers

Supported Supplier Activation

ChannelOnline requires you to provide relevant supplier account settings, such as file locations, user names and passwords, in order to display your custom pricing and availability. The information you provide is kept confidential. If you need additional assistance regarding a specific supplier, please contact ChannelOnline Support or their e-commerce support team directly.

NOTE: The information collected here is used ONLY to retrieve your custom pricing information or process electronic orders (via FTP and/or real-time catalog download).

To activate a supported supplier

1. Click on the Admin menu in the Control Panel in the left hand navigation bar, and then click on the Supplier section within it. This will open the 1WS Supported Suppliers page.
2. Click on the Account Setup icon of the supplier you want to activate.
3. Enter the required supplier account information, click the Enable Supplier box, and hit the Save button. Other available activation options may be present:
   • Import promo cost as cost when available.
   • Show promo info for this supplier. IF yes, the promotion information and icon will appear on the product page and in the supplier view on the
     document.
   • Enable Contracts. Allows contract codes to be applied through contract supplier imports and at the line level.
   Once you have hit the Save button, ChannelOnline will immediately attempt to connect to the supplier and upload your pricing and availability into
   ChannelOnline.

    

   NOTE: It can take up to 24 hours for the system to initially add the supplier information to your Full Catalog depending on the supplier, and size of the file(s).

    

   The status of the connection attempt will be shown in the Download / Import Status column. If the download is successful, the following message will be displayed:
   File dated [current date] completed successful download [(Date; Time)] – import completed.
   If, at its completion, the attempt to connect and/or download the file was unsuccessful, a message advising you of this will be displayed.
4. ChannelOnline will automatically attempt to retrieve updated price and availability information from each enabled supported supplier on a nightly basis
   once a successful connection is confirmed. Information regarding the status of each attempt will be displayed on the main Supported Supplier page.
5. Repeat Steps 2-4 for each supplier you wish to activate in ChannelOnline.

• Invalid Username or Password. – Contact the supplier to make sure your user name and password information is up to date, then reenter them into that supplier’s set up page in ChannelOnline. Upon saving, ChannelOnline will attempt to connect and download your file.
• Cannot find file. Please check user ID, password and/or file name. – Contact the supplier to make sure your user name and password information is up to date, that a price file is being generated for your account, then reenter that information into that supplier’s set up page in ChannelOnline. Upon saving, ChannelOnline will attempt to connect and download your file.
• Expected data not found in compressed file. Contact channelsupport. – ChannelOnline found the file based on the credentials but was unable to import it (typically seen with Tech Data incorrect account numbers).
• Invalid File Format. Contact channelsupport. – ChannelOnline found a file in the directory but was unable to import it.

• Test Credentials. Use the “Run Test” link in the Integration Settings widget to validate FTP and API credentials that the system uses to connect to the supplier on your behalf.
• Resaving Credentials. If your file does not download that day, often resaving the credentials will resolve the issue.
• Export Filtered Items. If you beleive you are missing items that you expect to see from the supplier, use the Supplier Action, “Export Filtered Items”. Click on the link to download a list of parts that have been filtered out from your supplier catalog and will not appear in your full catalog item availability.

Supplier Notes:

• Ingram Micro:
  • Price file format, please make sure the PRICE.ZIP file set up is for the CNET-Apollo format.
  • Electronic Price & Availability plus Ordering, was updated in 2022 from XML (older method) to use APIS calls (newest method).  Please make sure your credentials match the format for which you are using.
    To use the APIS methods you must first register and activate it through the Ingram Micro developer portal (https://developer.ingrammicro.com/reseller/register). For more setup steps click here.
• TD Synnex offers a PartSmart format (most common) and an EDI format (rare) for enterprise accounts. Make sure that you have the proper credentials in place for the file type you are set up to receive.
• BlueStar. Make sure that you are properly set up with credentials and a file for their SFTP download method.
• Arrow ECS. Please request the S4 file format.

Updating Supplier Information

To update supplier information such as address, sales rep, credit terms, from the Supported Supplier page in Admin or the Suppliers Tab in the top navigation click on the name of the supplier that needs to be edited. This opens the supplier view page.

Click on the edit icon of in any widget reach the edit page.

For reference, see also: https://help.1worldsync.com/channelonline/info/16278971/